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Playing it safe at level 2!

12 May 2020

Playing it safe at level 2!

The Governments announcements around life at level 2 has further excited our team that we are one step closer to reopening. Like many of you, we cannot wait to get back out doing the things that we love.

In welcoming you back, you might notice a few changes in the way we operate. Please know this will be done with everyone’s health and safety at the forefront of our minds.

Massey Park Aquatic Centre at Level 2. (updated 29/05/2020)

  • Facility opening – 14/05/2020

Services closed or amended

Programme FAQ’s 

Pool memberships and concession cards

What happens if I’m paying my Membership by Direct Debit?

Your membership payments will automatically restart upon reopening. Please note: You may notice that your first debit might be a pro rata (part payment) amount depending on which day your debit occurs.

What if I paid for an upfront Membership/Visit Pass?

All Upfront/Visit Passes will have the equivalent number of days that the facility was closed added to their original expiry dates.

Will you let us know of any updates?

Absolutely, please check back to our websites and social media platforms for all updates on the current situation.

SwimMagic Swim School

What happens if I’m paying my lessons by Direct Debit through Debit Success?

All direct debit payments will restart when we reopen with the exception of customers who made a payment on the week we closed but did not receive a lesson; these customers will have an extra week of suspension.

What if I paid for lessons by lump sum?

All missed lessons will be rescheduled to start from the date we reopen and continue for the number of weeks you have missed. Unless we contact you in advance class days and times will be the same as they were before the lockdown closure.

How will I know if there have been changes to my classes?

The swim school will notify you through email before the lessons restart if changes have been made to your class time.

Chill Out Programmes

When can I book back in for Chill Out?

Please head to – all term dates will be listed.

What if I have a credit from my previous bookings?

This can be applied when making a new booking.

What about my previous Debit Success booking?

All previous Direct Debit bookings have been cancelled. You can set up a new one for Term 2 bookings.

I am a WINZ customer; can I book my child in for next week although my forms haven’t been filled in yet?

Please remember a $20 deposit per child is needed for an approved booking. All WINZ forms can be completed on the first day back with the Chill Out Coordinator.

Please Keep checking this page, we will update continually as services and programming may change over the coming weeks.