News

« Go Back

Playing it safe at level 2!

12 May 2020

Playing it safe at level 2!

The Governments announcements around life at level 2 has further excited our team that we are one step closer to reopening. Like many of you, we cannot wait to get back out doing the things that we love.

In welcoming you back, you might notice a few changes in the way we operate. Please know this will be done with everyone’s health and safety at the forefront of our minds.

Rotorua Aquatic Centre at Level 2. (updated 12/05/2020)

  • Facility opening – 14/05/2020

Services closed or amended

  • Spas pool will be open – restricted numbers using them at one time
  • SwimMagic at level 2
  • Fitness studio open
  • No Leisure swimming
  • Lap swimming available at 4 maximum per lane in 25m pool or 8 per lane in 50m pool
  • Aqua Aerobics resume Monday 18th May
  • All in water inflatables and mini-tramp will not be available
  • BBQ hire will not be available

 

Programme FAQ’s 

CLM health and Fitness

What happens if I’m paying my Membership by Direct Debit?

Your membership payments will automatically restart upon reopening. Please note: You may notice that your first debit might be a pro rata (part payment) amount depending on which day your debit occurs.

What if I paid for an upfront Membership/Visit Pass?

All Upfront/Visit Passes will have the equivalent number of days that the facility was closed added to their original expiry dates.

Will you let us know of any updates?

Absolutely, please check back to our websites and social media platforms for all updates on the current situation.

 

SwimMagic Swim School

What happens if I’m paying my lessons by Direct Debit through Debit Success?

All direct debit payments will restart when we reopen with the exception of customers who made a payment on the week we closed but did not receive a lesson, these customers will have an extra week of suspension.

What if I paid for lessons by lump sum?

All missed lessons will be rescheduled to start from the date we reopen and continue for the number of weeks you have missed. Unless we contact you in advance class days and times will be the same as they were before the lockdown closure.

How will I know if there have been changes to my classes?

The swim school will notify you through email before the lessons restart if changes have been made to your class time.

Please keep checking this page, we will update continually as services and programming may change over the coming weeks.