These sessions are an important opportunity for us to listen, learn, and collaborate. While every customer voice matters, engaging directly with a representative group allows us to dive deeper into how we’re performing and where we can improve, both now and in the future.

We were especially pleased to receive an overall satisfaction rating of more than 8 out of 10, reflecting the strong connection our community has with the facility and the positive experience many customers already enjoy.

Our team is now actively reviewing all feedback and prioritising opportunities for improvement. Where possible, we will begin implementing changes in the short term, while also considering longer-term enhancements as part of our future planning.

We extend our sincere thanks to everyone who took the time to attend and share their insights. Your feedback plays a vital role in helping us continue to deliver a welcoming, inclusive, and high-quality environment for our entire community.